Welcoming, safeguarding and taking care of others is at the very heart of what we do. We pledge to keep our guests and colleagues safe by preventing the spread of COVID-19 and have partnered with top experts to implement new standards of safety. Our enhanced operational protocols and procedures are among the most stringent in the hospitality industry.
The new operational standards implemented at Fairmont Kea Lani and at Accor properties across North & Central America were developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens including COVID-19. With oversight by Bureau Veritas, a world leader in testing, inspections and certification, Dr. Amesh Adalja, Senior Scholar at the Johns Hopkins University Center for Health Security & fellow with the Infectious Diseases Society of America; and Ruth Petran, Ph.D., CFS, Senior Corporate Scientist, Food Safety and Public Health, for Ecolab, global leaders in cleaning and hygiene, and trusted advisors to the CDC.
See our ALL Safe and Well Initiative, click here
To view our Mask Policy, click here
COLLEAGUE TRAINING & SAFETY
Our colleagues receive COVID-19 related training with guidance and reminders to: Stay home if not well, wash hands repeatedly and thoroughly, wear masks while at work and follow all safety protocols for their particular responsibilities and guest
interactions. All colleagues participate in mandatory health screenings including temperature checks and health
We’ve taken contactless to a whole new level with our comprehensive guest service app, Staytus. This app is easily downloaded to your smart phone or device and offers digital menus to all of our venues, activity guides as well as text messaging with our Royal Service Team.
Our alfresco restaurant seating has been re-designed to incorporate plenty of space for social distancing. We’ve increased the frequency of cleaning and disinfecting, added the use of masks by our colleagues and new menu presentation protocols. We have also introduced new service processes to reduce contact with food and service equipment. We are committed to providing a dining experience you can enjoy with confidence.
Willow Stream Spa
Our spa offerings have been modified to allow for social distancing between guests, with appointment times staggered for reduced potential of contact. We’ve increased our already high standards and frequency of cleaning and disinfecting, added the use of masks, gloves and screens by our colleagues and are providing guests personal disinfectant wipes and hand sanitizer. Of course, we will continue as always to replace linens and sanitize tables, chairs and equipment between each guest.