Frequently Asked Questions
All available suites and villas are beautifully transformed and awaiting guest arrival. All incoming guests are guaranteed to receive newly renovated accommodations.
The transformation of our suites and villas began in March 2022. It is with great excitement that we enter 2023 with reimagined suites and villas for all incoming guests.
While our suites and villas are fully transformed, resort enhancements and program enrichments continue to unfold. The second phase of our transformation project begain in July 2023 and focuses on our lobby, resulting in an elevated arrival experience, the creation of a Hawaiian cultural center, and the addition of a premiere food & beverage outlet. These transformations will reach completion by December 2023, unveiled first to guests arriving over the festive season.
As resort enhancements continue to unfold, construction will be contained to isolated areas of the resort. Guests may experience noise disruptions, with no anticipated impacts to services or amenities. All pools, beaches and activities will remain open and fully functional. From Summer 2023 – December 2023, LUANA Lounge, located in the Main Lobby, will remain closed, and Fairmont Kea Lani’s front desk and concierge will be relocated to the south entrance of the resort. These projects will reach completion by December 2023, just in time for our festive season!
The interior design of Fairmont Kea Lani’s new suites & villas was a collaborative effort with input from numerous kupuna, kumu, and Hawaiian cultural consultants, as well as our resort colleagues and local community, all brought together and executed by a design team.
Yes. Seeing eye and service dogs are permitted without charge. For more information pertaining to quarantine policies, please contact Hawaiʻi Animal Quarantine at 808 483 7171.
Yes. Our ADA-compliant suites and villas are thoughtfully designed to ensure your comfort and safety during your stay.
Fairmont Kea Lani strives to meet the needs of its guests with disabilities. Please contact the resort if you have any special requests relating to your disability or need any additional accessibility information about the hotel’s facilities and services.
Yes, the Fitness Center is available 24 hours a day for guests of Fairmont Kea Lani aged 16 years and older.
Yes, Willow Stream Spa is located on our lobby level and features 13 luxurious treatment rooms, oceanside and poolside cabanas, relaxation areas and unique rain experience showers.
Avis rental cars are available at the hotel for daily and weekly rentals. Contact our concierge desk for more information or to reserve a vehicle. Avis is available from 7:30 a.m. to 11:00 a.m.
Overnight valet parking is available for $40/night.
Overnight self-parking is included in the daily resort charge.
The Kahului Airport (OGG) is located 17 miles (27 km) from Fairmont Kea Lani. Travel time is approximately 30 minutes by car.
Fairmont Kea Lani is located at 4100 Wailea Alanui, Wailea, Maui, Hawaiʻi.
Visit our Contact Us page for detailed directions.
For the convenience of our guests, Fairmont Kea Lani has bundled our most sought-after amenities and services into one daily resort charge of $50 USD per day, plus tax includes the following amenities and services:
- Overnight self parking for one vehicle per suite
- Fresh flower lei greeting
- 10% discount on Fairmont logo merchandise in MAKANA Market + Cafe
- Daily Inspire Your Energy Fitness Classes
- Pool and beach amenities including sunscreen and after sun care
- Experience session with Pacific Dream Photography (reservations required; photos available for purchase)
- Unlimited North America Long Distance calls (Canada and America)
- Unlimited business internet access*
- Keiki welcome amenity
- One reusable Pathwater bottle per registered guest, per stay, to be filled at purified water stations located throughout the resort. This is part of Fairmont’s Planet 21 sustainability pledge to reduce single-use plastics and minimize our carbon footprint
- One-hour snorkel equipment (two sets per suite per day, resort use only)
- Hawaiian Canoe Experience** (reservations required – subject to availability)
- Weekly Cultural Activities (see the Resort Activities & Events Calendar for seasonal offerings)
*Members of ALL – Accor Live Limitless receive Premium internet service and 10% off at Willow Stream Spa (exclusions may apply).
**A 24 hour cancelation policy applies with a ‘no show’ fee of $65 per guest.
Fairmont Kea Lani is a pet-friendly resort, as such, well-behaved dogs weighing 20 lbs. or less from within the state of Hawaiʻi are welcome to the resort ($40 per day pet fee applies, portion donated to our local Humane Society). Out-of-state dogs are also welcome, so long as all quarantine regulations pertaining to Hawaiʻi State Law are adhered by. All pets are required to be on-leash at all times when not in your suite or villa. Pets are not permitted up on chairs or tables within venues. Pets are not permitted within swimming pools and must be crated when unattended in your suite or villa.
Seeing eye and service dogs are permitted without charge.
For more information pertaining to quarantine policies, please contact Hawaiʻi Animal Quarantine at 808 483 7171.
Yes. Laundry services are available through the Housekeeping Department including same-day dry cleaning. Complimentary washers and dryers are available on guest suite floors.
Yes. Bell staff are available at the porte cochere in the main lobby of the resort. They will be happy to assist you with valet parking, porterage and luggage storage.
Yes. Concierge staff are available daily in the main lobby of the resort. They can help you arrange transportation, book island activities, schedule golf or make dinner reservations.
To change or cancel a reservation, you must first read the sales conditions for the reserved rate because some rates have specific conditions for changes or cancellations. Visit the Accor website for more information or contact us directly.
- Check-in time is 4:00 p.m.
- Check-out time is 12:00 p.m.
You can contact us online or by phone, fax or email. Visit our Contact Us page for details.
Yes. Seeing eye and service dogs are permitted without charge. For more information pertaining to quarantine policies, please contact Hawaiʻi Animal Quarantine at 808 483 7171.
Yes. Our ADA-compliant suites and villas are thoughtfully designed to ensure your comfort and safety during your stay.
Fairmont Kea Lani strives to meet the needs of its guests with disabilities. Please contact the resort if you have any special requests relating to your disability or need any additional accessibility information about the hotel’s facilities and services.
For the convenience of our guests, Fairmont Kea Lani has bundled our most sought-after amenities and services into one daily resort charge of $50 USD per day, plus tax includes the following amenities and services:
- Overnight self parking for one vehicle per suite
- Fresh flower lei greeting
- 10% discount on Fairmont logo merchandise in MAKANA Market + Cafe
- Daily Inspire Your Energy Fitness Classes
- Pool and beach amenities including sunscreen and after sun care
- Experience session with Pacific Dream Photography (reservations required; photos available for purchase)
- Unlimited North America Long Distance calls (Canada and America)
- Unlimited business internet access*
- Keiki welcome amenity
- One reusable Pathwater bottle per registered guest, per stay, to be filled at purified water stations located throughout the resort. This is part of Fairmont’s Planet 21 sustainability pledge to reduce single-use plastics and minimize our carbon footprint
- One-hour snorkel equipment (two sets per suite per day, resort use only)
- Hawaiian Canoe Experience** (reservations required – subject to availability)
- Weekly Cultural Activities (see the Resort Activities & Events Calendar for seasonal offerings)
*Members of ALL – Accor Live Limitless receive Premium internet service and 10% off at Willow Stream Spa (exclusions may apply).
**A 24 hour cancelation policy applies with a ‘no show’ fee of $65 per guest.
Fairmont Kea Lani is a pet-friendly resort, as such, well-behaved dogs weighing 20 lbs. or less from within the state of Hawaiʻi are welcome to the resort ($40 per day pet fee applies, portion donated to our local Humane Society). Out-of-state dogs are also welcome, so long as all quarantine regulations pertaining to Hawaiʻi State Law are adhered by. All pets are required to be on-leash at all times when not in your suite or villa. Pets are not permitted up on chairs or tables within venues. Pets are not permitted within swimming pools and must be crated when unattended in your suite or villa.
Seeing eye and service dogs are permitted without charge.
For more information pertaining to quarantine policies, please contact Hawaiʻi Animal Quarantine at 808 483 7171.
Yes. Laundry services are available through the Housekeeping Department including same-day dry cleaning. Complimentary washers and dryers are available on guest suite floors.
Yes. Bell staff are available at the porte cochere in the main lobby of the resort. They will be happy to assist you with valet parking, porterage and luggage storage.
Yes. Concierge staff are available daily in the main lobby of the resort. They can help you arrange transportation, book island activities, schedule golf or make dinner reservations.
To change or cancel a reservation, you must first read the sales conditions for the reserved rate because some rates have specific conditions for changes or cancellations. Visit the Accor website for more information or contact us directly.
- Check-in time is 4:00 p.m.
- Check-out time is 12:00 p.m.
You can contact us online or by phone, fax or email. Visit our Contact Us page for details.
Avis rental cars are available at the hotel for daily and weekly rentals. Contact our concierge desk for more information or to reserve a vehicle. Avis is available from 7:30 a.m. to 11:00 a.m.
Overnight valet parking is available for $40/night.
Overnight self-parking is included in the daily resort charge.
The Kahului Airport (OGG) is located 17 miles (27 km) from Fairmont Kea Lani. Travel time is approximately 30 minutes by car.
Fairmont Kea Lani is located at 4100 Wailea Alanui, Wailea, Maui, Hawaiʻi.
Visit our Contact Us page for detailed directions.
All available suites and villas are beautifully transformed and awaiting guest arrival. All incoming guests are guaranteed to receive newly renovated accommodations.
The transformation of our suites and villas began in March 2022. It is with great excitement that we enter 2023 with reimagined suites and villas for all incoming guests.
While our suites and villas are fully transformed, resort enhancements and program enrichments continue to unfold. The second phase of our transformation project begain in July 2023 and focuses on our lobby, resulting in an elevated arrival experience, the creation of a Hawaiian cultural center, and the addition of a premiere food & beverage outlet. These transformations will reach completion by December 2023, unveiled first to guests arriving over the festive season.
As resort enhancements continue to unfold, construction will be contained to isolated areas of the resort. Guests may experience noise disruptions, with no anticipated impacts to services or amenities. All pools, beaches and activities will remain open and fully functional. From Summer 2023 – December 2023, LUANA Lounge, located in the Main Lobby, will remain closed, and Fairmont Kea Lani’s front desk and concierge will be relocated to the south entrance of the resort. These projects will reach completion by December 2023, just in time for our festive season!
The interior design of Fairmont Kea Lani’s new suites & villas was a collaborative effort with input from numerous kupuna, kumu, and Hawaiian cultural consultants, as well as our resort colleagues and local community, all brought together and executed by a design team.
Yes, the Fitness Center is available 24 hours a day for guests of Fairmont Kea Lani aged 16 years and older.
Yes, Willow Stream Spa is located on our lobby level and features 13 luxurious treatment rooms, oceanside and poolside cabanas, relaxation areas and unique rain experience showers.