Guest Services
We know our guests by name — and creating a personalized, luxurious experience just for you is our top priority. Get ready to relax and enjoy our warm island hospitality and intuitive service. After all, you’re now ʻohana (family).
Guest Experience Team
Because we care, we have a staff solely dedicated to your needs. We make sure every detail is perfect long before you arrive, and we invite you to help us arrange a custom-curated itinerary of island adventures and resort experiences.
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Villa Services
Our dedicated Villa Manager can assist with onsite Cabana, Dining and Spa reservations.
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Culturally-Rooted Hospitality
Hoʻokipa (to host with compassion) is one of our core values, and we take that commitment seriously. As stewards of our island culture, it is our kuleana (privilege and responsibility) to share authentically local experiences with our guests.
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Additional Services
Babysitting
Independent babysitting services are available on the Island of Maui. Please contact the Concierge desk for details.
Beach & Pool Chair Policy
Our lounge chairs are available on a first come first serve basis. Personal belongings left unattended after one hour will be removed by designated staff and kept safely at our Pool Pavilion.
Bell Staff
The Bell Staff are available at the Porte Cochere in the Main Lobby of the resort. They will be happy to assist you with valet parking, porterage and luggage storage.
Cabana Experience
Hawaiʻi’s only luxury all-suite and villa resort offers signature service in the cabanas located at the resort’s three pools. Advanced reservations are highly suggested. Reservations cancelled within 24-hours are subject to a full charge. For more information please contact our Concierge Desk at 1 808 875 4100 extension 290, or by email.
Car Rental
Avis rental cars are available at the hotel for daily and weekly rentals. Corporate discounts through Avis Car Rental may apply. Contact our concierge desk for more information or to reserve a vehicle.
Check-in & Check-out Times
Check-in time is 4:00pm
Check-out time is 12:00pm
Concierge
The Concierge staff is available daily in the Main Lobby of the resort. They can help you arrange golf and dinner reservations and give you directions to major attractions.
Courtesy Car
Courtesy car transportation within the Wailea area with convenient access to nearby shopping, activities, dining and championship golf.
Elevators
Guests have easy access to five elevators located throughout the resort.
Housekeeping
The Housekeeping staff will be pleased to provide rollaways, extra pillows, blankets, towels, etc. to ensure comfort for all our guests.
Laundry Services
Paid laundry services are available through the Housekeeping Department including same-day dry cleaning.
Pacific Dream Photography
Pacific Dream Photography will make moments turn into lasting Maui memories for families and couples visiting the resort. Guests are invited to participate in a complimentary photo session with professional photographers specializing in candid, classic portraiture, and artistic photography. Capturing these moments in time is priceless. Call 808 875 2200 for details.
Parking
– Overnight valet parking is available for $40/night
– Overnight self-parking is included in the daily resort charge
Pet Policy
At Fairmont Kea Lani Maui we understand your dog is part of your ‘ohana (family) and we warmly welcome them to join you during your stay. Guests traveling with canine companions from outside of Hawai’i must follow the State of Hawaiʻi’s Animal Quarantine Law when traveling with pets. For more information please contact Hawaiʻi Animal Industry Division at 808 483 7171 or click here.
A cleaning fee of $40* USD per day will be charged, for a maximum of two pets. $15 of this fee will be donated to the Maui Humane Society who is dedicated to protecting and saving the lives of Maui’s animals. Service Dogs are always welcome at no charge.
When visiting the resort, dogs must be leashed while on property and if left unattended in the suite, must be kept in a carrier. Pet-sitting services* are available if booked a minimum of 24 hours in advance through our concierge. Additional charges will apply.
*Rate exclusive of tax. Please note, dog sitting services are available on request and through a third party provider. Breed restrictions may apply.
Resort Experience Fee
For the convenience of our guests, Fairmont Kea Lani has bundled our most sought-after amenities and services into one daily resort charge of $50 USD per day, plus tax includes the following amenities and services:
• Overnight self parking for one vehicle per suite
• Fresh flower lei greeting
• 10% discount on Fairmont logo merchandise in MAKANA Market + Cafe
• Inspire Your Energy Fitness Classes
• Pool and beach amenities including sunscreen and after sun care
• Experience session with Pacific Dream Photography (reservation required, photos available for purchase)
• Unlimited North America Long Distance calls (Canada and America)
• Unlimited business internet access*
• Keiki welcome amenity
• In-suite bottled water (two), replenished daily
• One hour snorkel equipment (two sets per suite per day, resort use only)
• Hawaiian Canoe Experience (reservation required – subject to availability) **
• Weekly Cultural Activities
*Members of ALL – Accor Live Limitless receive Premium internet service and 10% off at Willow Stream Spa (exclusions may apply). Members may also reserve TaylorMade®golf clubs, subject to availability and reservations are required. Bikes are available on a first come, first served basis.
**A 24 hour cancelation policy applies with a ‘no show’ fee of $65 per guest.
Wheelchair Accessibility
Wheelchair accessible suites are available at the resort. These suites feature wide doorways, lower peepholes, lower climate control and lower closet pole. Handicap parking stalls are available in the front and back of the resort.