Skip to content

Your Safety in Mind

Please know that our top priority remains the safety, care and wellbeing of our Fairmont Kea Lani ‘ohana (family). Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. At this moment, this means keeping our guests and colleagues safe by preventing the spread of COVID-19 – partnering with top experts to implement new standards of safety and enhanced operational protocols and procedures which are among the most stringent in the hospitality industry.

The new operational standards being implemented at Fairmont Kea Lani and at Accor properties across North & Central America were developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens, including COVID-19, with oversight by Bureau Veritas, a world leader in testing, inspections and certification; Dr. Amesh Adalja, Senior Scholar at the Johns Hopkins University Center for Health Security & fellow with the Infectious Diseases Society of America; and Ruth Petran, Ph.D., CFS, Senior Corporate Scientist, Food Safety and Public Health, for Ecolab, global leaders in cleaning and hygiene, and trusted advisors to the CDC.

See our ALL Safe and Well Initiative, click here
To view our Mask Policy, click here

Please review our Frequently Asked Questions

Pursuant to Maui County Public Health Emergency Rules, applicable for ages 12+:

Restaurants: Fairmont Kea Lani’s restaurants and bars (Kō, Nick’s Fishmarket, AMA Bar + Grill, Luana, Kea Lani Restaurant) are designated as outdoor dining and vaccination verification is not required to enjoy these venues. Makana Market + Cafe is available for takeout options without vaccine verification.

Willow Stream Spa: Vaccine verification is required for nail and spa services. Outdoor spa services do not require vaccination verification.

Fitness Center: Vaccine verification is required to enter our Fitness Center. Outdoor fitness classes do not require vaccination verification.

Additional Information: All employees complete a mandatory health screening upon arrival to work each day. Our food and beverage along with spa staff are required to present vaccination verification or show proof of a negative COVID-19 test result taken within seven days of work.


In accordance with Governor Ige’s 8/5/21 Proclamation, the statewide mask mandate requires all persons ages 5 years and older to wear face coverings over their nose and mouth when in public settings, is encouraged but not required outdoors, and may be removed while seated and actively eating or drinking.


The State of Hawai’i’s Safe Travels program allows travelers with proof of a negative COVID-19 test from a Trusted Testing Partner to visit without the 10-day mandatory self-quarantine. As of July 8, the Vaccination Exception Program will extend to include those vaccinated in the United States.

Upon check-in to the resort, you will be required to present the Safe Travels verification from the Safe Travels website for each guest staying under the reservation.

Pre-travel testing/other requirements are no longer needed for travel BETWEEN the Hawaiian Islands.

Hotel Lobby


Guests will see ALL Safe and Well signage and digital communications visible throughout the property encouraging social distancing, hand washing and use of sanitizer. Social distancing is encouraged with floor decals to assist in guiding guests to engage in best practices for the protection of themselves and others.  We have increased our staffing of public area attendants to support increased frequency of cleaning surfaces with recommended cleaning agents, with particular focus on high touch, high traffic areas.


Our highly respected housekeeping team at Fairmont Kea Lani will go beyond the standards of suite and villa preparation, deep cleaning surfaces with use of EPA-registered disinfectant chemicals proven effective in preventing the transmission of COVID-19 by scientific experts to kill bacteria and viruses.


Our dining veues are designated as outdoor dining and vaccination verification is not required to enjoy these venues. Our Makana Market is available for take-out without vaccine verification as well.

Our seating has been re-designed to incorporate plenty of space for social distancing. We’ve increased the frequency of cleaning and disinfecting, added the use of masks by our colleagues and new menu presentation protocols. We have also introduced new service processes to reduce contact with food and service equipment. We are committed to provide you with a dining experience you can enjoy with confidence. For current dining venue hours and offerings, please click here.


Please note: Vaccine verification is required for nail and spa services. Our outdoor spa services do not require vaccination verification.

Our spa offerings have been modified to allow for social distancing between guests, with appointment times staggered for reduced potential of contact. We’ve increased our already high standards and frequency of cleaning and disinfecting, added the use of masks, gloves and screens by our colleagues and are providing guests personal disinfectant wipes and hand sanitizer. Of course, we will continue as always to replace linens and sanitize tables, chairs and equipment between each guest. For current spa hours and offerings, please click here.

Overview shot of pool

Guest Communication

We’ve taken contactless to a whole new level with our comprehensive guest service app, Staytus. This app is easily downloaded to your smart phone or device and offers digital menus to all of our venues, activity guides as well as text messaging with our Royal Service Team. 

Meetings & Events

Our meetings and event team will collaborate with planners to re-imagine their meetings with new meeting sets, food service protocols and entertainment/team building options that enable social distancing and reduce the number of guests touching surfaces and equipment. Heightened cleanliness standards will be in place within our meeting space and our colleagues will be cleaning areas more frequently during meeting sessions and event breaks. Our staff will be provided the appropriate personal protective equipment, such as masks to keep your attendees and our colleagues safe.

Colleague Training & Safety

Our colleagues will each receive COVID-19 related training and retooling with guidance and reminders to: Stay home if not well, wash hands repeatedly and thoroughly, wear masks while at work and follow all safety protocols for their particular responsibilities and guest interactions. All colleagues will participate in mandatory health screenings which include temperature checks upon entrance to the resort.  It’s important to us that both our guests and our colleagues are safe and well.


Hawai’i Department of Health 

Maui County Guidelines for Travelers

Centers for Disease Control (CDC) 

World Health Organization

Offers Call Book


Are you looking to cancel or modify a reservation? More >