Your Safety in Mind
Please know that our top priority remains the safety, care and wellbeing of our Fairmont Kea Lani ‘ohana (family). Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. At this moment, this means keeping our guests and colleagues safe by preventing the spread of COVID-19 – partnering with top experts to implement new standards of safety and enhanced operational protocols and procedures which are among the most stringent in the hospitality industry.
The new operational standards being implemented at Fairmont Kea Lani and at Accor properties across North & Central America were developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens, including COVID-19, with oversight by Bureau Veritas, a world leader in testing, inspections and certification; Dr. Amesh Adalja, Senior Scholar at the Johns Hopkins University Center for Health Security & fellow with the Infectious Diseases Society of America; and Ruth Petran, Ph.D., CFS, Senior Corporate Scientist, Food Safety and Public Health, for Ecolab, global leaders in cleaning and hygiene, and trusted advisors to the CDC.
Please review our Frequently Asked Questions
Trans-Pacific travelers must have a negative COVID-19 test result from a Trusted Testing Partner prior to departure to visit without the 14-day mandatory self-quarantine. Please review the travel resources and steps to register for this program via the Hawai’i State Department of Health website.
Upon check-in to the resort, you will be required to present the Safe Travels verification from the Safe Travels website for each guest staying under the reservation.
Pre-travel testing/other requirements are no longer needed for travel BETWEEN the Hawaiian Islands.
Guests will see ALL Safe and Well signage and digital communications visible throughout the property encouraging social distancing, hand washing and use of sanitizer. Social distancing is encouraged with floor decals to assist in guiding guests to engage in best practices for the protection of themselves and others. We have increased our staffing of public area attendants to support increased frequency of cleaning surfaces with recommended cleaning agents, with particular focus on high touch, high traffic areas.
SUITES & VILLAS
Our highly respected housekeeping team at Fairmont Kea Lani will go beyond the standards of suite and villa preparation, deep cleaning surfaces with use of EPA-registered disinfectant chemicals proven effective in preventing the transmission of COVID-19 by scientific experts to kill bacteria and viruses.
Our alfresco restaurant seating has been re-designed to incorporate plenty of space for social distancing. We’ve increased the frequency of cleaning and disinfecting, added the use of masks by our colleagues and new menu presentation protocols. We have also introduced new service processes to reduce contact with food and service equipment. We are committed to provide you with a dining experience you can enjoy with confidence. For current dining venue hours and offerings, please click here.
Our spa offerings have been modified to allow for social distancing between guests, with appointment times staggered for reduced potential of contact. We’ve increased our already high standards and frequency of cleaning and disinfecting, added the use of masks, gloves and screens by our colleagues and are providing guests personal disinfectant wipes and hand sanitizer. Of course, we will continue as always to replace linens and sanitize tables, chairs and equipment between each guest. For current spa hours and offerings, please click here.
We’ve taken contactless to a whole new level with our comprehensive guest service app, Staytus. This app is easily downloaded to your smart phone or device and offers digital menus to all of our venues, activity guides as well as text messaging with our Royal Service Team.
Meetings & Events
Our meetings and event team will collaborate with planners to re-imagine their meetings with new meeting sets, food service protocols and entertainment/team building options that enable social distancing and reduce the number of guests touching surfaces and equipment. Heightened cleanliness standards will be in place within our meeting space and our colleagues will be cleaning areas more frequently during meeting sessions and event breaks. Our staff will be provided the appropriate personal protective equipment, such as masks to keep your attendees and our colleagues safe.
Colleague Training & Safety
Our colleagues will each receive COVID-19 related training and retooling with guidance and reminders to: Stay home if not well, wash hands repeatedly and thoroughly, wear masks while at work and follow all safety protocols for their particular responsibilities and guest interactions. All colleagues will participate in mandatory health screenings which include temperature checks upon entrance to the resort. It’s important to us that both our guests and our colleagues are safe and well.