Your Safety in Mind
Please know that our top priority remains the safety, care and wellbeing of our Fairmont Kea Lani ‘ohana (family). Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. At this moment, this means keeping our guests and colleagues safe by preventing the spread of COVID-19 – partnering with top experts to implement new standards of safety and enhanced operational protocols and procedures which are among the most stringent in the hospitality industry.
The new operational standards being implemented at Fairmont Kea Lani and at Accor properties across North & Central America were developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens, including COVID-19, with oversight by Bureau Veritas, a world leader in testing, inspections and certification; Dr. Amesh Adalja, Senior Scholar at the Johns Hopkins University Center for Health Security & fellow with the Infectious Diseases Society of America; and Ruth Petran, Ph.D., CFS, Senior Corporate Scientist, Food Safety and Public Health, for Ecolab, global leaders in cleaning and hygiene, and trusted advisors to the CDC.
Please review our Frequently Asked Questions
MAUI COUNTY SAFER OUTSIDE MANDATE
Pursuant to Maui County Public Health Emergency Rules, persons are required to show proof of full vaccination, or a negative COVID test, or positive test result taken within the parameters described in the Emergency Rules. Beginning January 24, fully vaccinated now requires a booster vaccination, if eligible.
Restaurants: Fairmont Kea Lani’s restaurants and bars (Kō, Nick’s Fishmarket, AMA Bar + Grill, Luana, Kea Lani Restaurant) are designated as outdoor dining and vaccination verification is not required to enjoy these venues. Makana Market + Cafe is available for takeout options without vaccine verification.
Willow Stream Spa: Vaccine verification is required for nail and spa services. Outdoor spa services do not require vaccination verification.
Fitness Center: Vaccine verification is required to enter our Fitness Center. Outdoor fitness classes do not require vaccination verification.
Additional Information: All employees complete a mandatory health screening upon arrival to work each day. Our food and beverage along with spa staff are required to present vaccination verification or show proof of a negative COVID-19 test result taken within seven days of work.
STATEWIDE MASK MANDATE
In accordance with Governor Ige’s 8/5/21 Proclamation, the statewide mask mandate requires all persons ages 5 years and older to wear face coverings over their nose and mouth when in public settings, is encouraged but not required outdoors, and may be removed while seated and actively eating or drinking.
U.S. DOMESTIC TRAVELERS must enroll in the State of Hawai’i’s Safe Travels program which allows travelers with either proof of a negative COVID-19 test from a Trusted Testing Partner or valid proof of vaccination to visit without the 5-day mandatory self-quarantine. Please thoroughly review the steps for enrollment in this mandatory program as well as other travel resources for Getting to Hawaiʻi via the state’sdedicated COVID-19 website.
INTERNATIONAL NON-DIRECT TRAVELERS (with a LAYOVER in a US city outside of the State of Hawai‘i) must follow the same procedures as outlined above for “U.S. Domestic Travelers” including mandatory enrollment in and adherence to the Safe Travels program and protocols.
INTERNATIONAL DIRECT TRAVELERS (on DIRECT flights into the State of Hawaiʻi), in alignment with US Federal requirements, DO NOT need to have a Safe Travels Account upon arrival into Hawaiʻi. Instead, International Direct Travelers must follow the guidelines as outlined by the Center for Disease Control to gain entrance into the United States (including the State of Hawaiʻi).
Pre-travel testing/other requirements are not required for travel BETWEEN the Hawaiian Islands.
WHEN YOU ARRIVE
You will see measures in place to keep you safe including such things as physical distancing; masks worn by all guests and colleagues in public indoor areas; and increased frequency of cleaning and disinfecting.
We’ve taken contactless to a whole new level with our comprehensive guest service app, Staytus. This app is easily downloaded to your smart phone or device and offers digital menus to all of our venues, activity guides as well as text messaging with our Royal Service Team.
MAUI COUNTY ‘SAFER OUTSIDE’ PROGRAM
Maui County Public Health Emergency Rules have been revised effective January 24, including the definition of “fully vaccinated” for the Safer Outside program, which impacts only Maui County. This change affects businesses including restaurants, bars, and spas and gyms.
The definition of “fully vaccinated” includes the requirement of a booster if the individual is eligible. For full details, please refer to the Maui County Public Health Emergency Rules.
Our dining veues are designated as outdoor dining and vaccination verification is not required to enjoy these venues. Our Makana Market is available for take-out without vaccine verification as well.
Our seating has been re-designed to incorporate plenty of space for social distancing. We’ve increased the frequency of cleaning and disinfecting, added the use of masks by our colleagues and new menu presentation protocols. We have also introduced new service processes to reduce contact with food and service equipment. We are committed to provide you with a dining experience you can enjoy with confidence. For current dining venue hours and offerings, please click here.
SPA + FITNESS CENTER
Please note: Vaccine verification which includes booster, if eligible (or approved exemption as defined by Maui County Public Emergency Health Rules) is required for nail and spa services along with access to our Fitness Center. Our outdoor spa services and outdoor fitness classes do not require vaccination verification.
Our spa offerings have been modified to allow for social distancing between guests, with appointment times staggered for reduced potential of contact. We’ve increased our already high standards and frequency of cleaning and disinfecting, added the use of masks, gloves and screens by our colleagues and are providing guests personal disinfectant wipes and hand sanitizer. Of course, we will continue as always to replace linens and sanitize tables, chairs and equipment between each guest. For current spa hours and offerings, please click here.
MEETINGS & EVENTS
Our meetings and event team will collaborate with planners to re-imagine their meetings with new meeting sets, food service protocols and entertainment/team building options that enable social distancing and reduce the number of guests touching surfaces and equipment. Heightened cleanliness standards will be in place within our meeting space and our colleagues will be cleaning areas more frequently during meeting sessions and event breaks. Our staff will be provided the appropriate personal protective equipment, such as masks to keep your attendees and our colleagues safe.
COLLEAGUE TRAINING & SAFETY
Our colleagues will each receive COVID-19 related training and retooling with guidance and reminders to: Stay home if not well, wash hands repeatedly and thoroughly, wear masks while at work and follow all safety protocols for their particular responsibilities and guest interactions. All colleagues will participate in mandatory health screenings which include temperature checks upon entrance to the resort. It’s important to us that both our guests and our colleagues are safe and well.