Your Safety in Mind
Please know that our top priority remains the safety, care and wellbeing of our Fairmont Kea Lani ‘ohana (family). Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. At this moment, this means keeping our guests and colleagues safe by preventing the spread of COVID-19 – partnering with top experts to implement new standards of safety and enhanced operational protocols and procedures which are among the most stringent in the hospitality industry.
The new operational standards being implemented at Fairmont Kea Lani and at Accor properties across North & Central America were developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens, including COVID-19, with oversight by Bureau Veritas, a world leader in testing, inspections and certification; Dr. Amesh Adalja, Senior Scholar at the Johns Hopkins University Center for Health Security & fellow with the Infectious Diseases Society of America; and Ruth Petran, Ph.D., CFS, Senior Corporate Scientist, Food Safety and Public Health, for Ecolab, global leaders in cleaning and hygiene, and trusted advisors to the CDC.
Please review our Frequently Asked Questions
STATEWIDE MASK MANDATE – THROUGH MARCH 25, 2022
In accordance with Governor Ige’s 8/5/21 Proclamation, the statewide mask mandate requires all persons ages 5 years and older to wear face coverings over their nose and mouth when in public settings, is encouraged but not required outdoors, and may be removed while seated and actively eating or drinking.
U.S. DOMESTIC TRAVELERS visiting Hawaiʻi through March 25, 2022 must enroll in the State of Hawai’i’s Safe Travels program which allows travelers with either proof of a negative COVID-19 test from a Trusted Testing Partner or valid proof of vaccination to visit without the 5-day mandatory self-quarantine. Please thoroughly review the steps for enrollment in this mandatory program as well as other travel resources for Getting to Hawaiʻi via the state’s dedicated COVID-19 website.
INTERNATIONAL NON-DIRECT TRAVELERS (with a LAYOVER in a US city outside of the State of Hawai‘i) must follow the same procedures as outlined above for “U.S. Domestic Travelers” including mandatory enrollment in and adherence to the Safe Travels program and protocols.
INTERNATIONAL DIRECT TRAVELERS (on DIRECT flights into the State of Hawaiʻi), in alignment with US Federal requirements, DO NOT need to have a Safe Travels Account upon arrival into Hawaiʻi. Instead, International Direct Travelers must follow the guidelines as outlined by the Center for Disease Control to gain entrance into the United States (including the State of Hawaiʻi).
WHEN YOU ARRIVE
You will see measures in place to keep you safe including such things as physical distancing; masks worn by all guests and colleagues in public indoor areas (through March 25, 2022); and increased frequency of cleaning and disinfecting.
We’ve taken contactless to a whole new level with our comprehensive guest service app, Staytus. This app is easily downloaded to your smart phone or device and offers digital menus to all of our venues, activity guides as well as text messaging with our Royal Service Team.